Telephone Calls/Messages:

Phone messages are dealt with in the order they are received. Please anticipate a delay of 24 to 48 business hours for a return call. This may be longer If your doctor is away.

 

 

Appointment Times and Wait Times:

Regular appointments are booked at 15 minute intervals. When booking your appointment, if you feel you might need extra time, please advise the receptionist.

Only patients with scheduled appointments will be seen. Accompanying a patient with a booking does not permit you to be seen – you must arrange your own appointment through reception.

Appointments cannot be exchanged or transferred between patients at their own discretion.

Patients who arrive 10 minutes late from their scheduled appointment time will not be seen. Your appointment will need to be rescheduled to the next available spot.

Patients who do not present for their appointment (no show), will be charged a fee.

 

 

Forms:

Please submit all forms to reception. Where applicable, all forms must be signed by the patient in advance prior to completion by the physician.

As per OMA and CPSO guidelines, a physician has up to 60 days to complete.

 

Forms and notes will be charged in accordance with the PatientServ fee plan.