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Our Policies

Staff Safety

We have zero tolerance for any abusive or disrespectful behaviour towards our staff or ourselves.

Not Walk-in Clinic

 We are not a walk in clinic. Patients must have a Family Physician at the clinic. Appointments must be made by phone or online. 

Mandatory Mask

Masks are required for anyone entering the clinic due to the increase in respiratory illness transmission

Telephone Calls/Messages

Phone messages are dealt with in the order they are received. Therefore please anticipate a delay of 24 to 48 business hours for a return call. This may be longer if your doctor is away.

Appointment Times and Wait Times

Regular appointment slots are booked at 10-15 minute intervals, depending on the doctor.  As you are aware we do not subscribe to a “one problem per visit policy” therefore it is not uncommon for your physician to run behind schedule. When booking your appointment, if you feel you might need extra time please let the receptionist know as this might help in reducing wait times. 


Please give all your forms to our receptionists. Most forms have fees set out by the OMA. Please be advised that as per the OMA and CPSO guidelines, we have up to 60 days to complete forms.

Staff Safety

We have zero tolerance for abusive or disrespectful behavior towards our staff or ourselves. We expect staff to communicate any inappropriate behavior to us and the consequence of such behavior may be termination of the patient-doctor relationship.

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