Telephone Calls/Messages

Phone messages are dealt with in the order they are received. Therefore please anticipate a delay of 24 to 48 business hours for a return call. This may be longer if your doctor is away.
 

Appointment Times and Wait Times

Regular appointment slots are booked at 10-15 minute intervals, depending on the doctor.  As you are aware we do not subscribe to a “one problem per visit policy” therefore it is not uncommon for your physician to run behind schedule. When booking your appointment, if you feel you might need extra time please let the receptionist know as this might help in reducing wait times. 
 

Forms

Please give all your forms to our receptionists. Most forms have fees set out by the OMA. Please be advised that as per the OMA and CPSO guidelines, we have up to 60 days to complete forms.
 

Prescription Renewals

When we receive a fax request for your medications from your pharmacy we will renew your medications within 48 business hours of receiving this. Note that it is your responsibility to notify the pharmacy when a refill is required.
 

Prescription Renewals for Controlled Substances (Narcotics, Sleeping Medication, etc.):

All patients on narcotics will have to provide a urine sample for drug testing at intervals determined by your doctor and CPSO guidelines. All renewals of controlled substances will be done with appointments only. We will not fax these to your pharmacy without an appointment. Please bring all your medications to your appointments.
 

Staff Safety

We have zero tolerance for any abusive or disrespectful behaviour towards our staff or ourselves. We expect staff to communicate any and all inappropriate behaviour to us and the consequence of such behaviour may be termination of the patient-doctor relationship.